Technical support policy

The support team provides technical assistance to all university employees through the following:

To learn how to use the Blackboard system, you can view the educational lessons available within the Blackboard system or through the website of the Deanship of E-Learning and Distance Education.

You can also communicate to submit questions and inquiries through one of the following channels:

• E-mail elearning@nu.edu.sa: You can send an e-mail about the problem to the technical support, which in turn communicates with the relevant department, addresses the technical problem and responds to the beneficiary. Technical support requests are received daily, 24 hours a day, seven days a week.
• Direct contact on the phone 0175428992: You can contact the phones designated for technical support and report the problem, and the department will process it immediately or transfer it to the concerned department. Requests are received by phone throughout the week (except on Friday and Saturday) during the official working hours (8:00 am to 2:00 pm ).
• Direct contact via WhatsApp on the number 0175428992: You can contact the WhatsApp designated for technical support and report the problem, and the department will either handle it immediately or transfer it to the concerned department. Messages will be received throughout the week (except on Friday and Saturday) during the official working hours (8:00 AM to 2:00 pm).
• Autoresponder service https://t.me/elenu_bot: to get an immediate response, available 24 hours a day.
• Communication via the Twitter account @elearning_nu: You can send your inquiry on the Twitter account and report the problem, and the department will handle it immediately or transfer it to the concerned department. Messages will be received throughout the week (except on Friday and Saturday) during the official working hours (8:00 am to 2:00 pm) .